Terms and Conditions

SBL Coaching Community Membership Terms & Conditions

Our core ethos for the SBL Coaching Community is to provide coaching and a collection of resources in a safe, community space. This document details from the outset the way in which we will deliver our services to you. If you are planning to join SBL Coaching Community, (“the Membership”) then you must read these terms and conditions in full prior to purchasing.

If you would like to read our General Website Terms & Conditions, you can read these here: https://sblcoachingcommunity.co.uk/general-website-terms-conditions/

These Terms cannot be varied and in proceeding to purchase the Membership you will be deemed to have accepted these Terms. The Terms set out below apply to the services offered by SBL Coaching Community. Please read them carefully as they affect your rights and liabilities under law and set out the Terms under which SBL Coaching Community (“we”, “our” or “us”) provide services to you, as purchaser of the Membership. These Terms are subject to any rights you have under consumer law to which we are bound and which cannot be waived by contract. 

Please be aware that we may update these Terms at any time. Your continued use of the Membership indicates your acceptance of the terms and agreement to any changes. 

The SBL Coaching Community is a Membership platform for School Business Leaders to receive the support and resources they need to flourish in the role. The Membership is an ongoing commitment where you can get regular support and guidance. 

The Membership is aimed at School Business Leaders and those in similar roles.

It is not for those who work in different roles in or outside of the school environment, including Headteachers, or those who sell third-party services or products to School Business Leaders.   

This Membership is suitable for those who are over the age of 18 and in the School Business Leader role or equivalent. Although the content is created for use in the UK school environment, those from other countries are welcome to join and make use of the resources where relevant.

There are six elements to the Membership:

  1. Live Group Coaching Sessions
  2. Live SBL Strategy & Lab Sessions on specific topics
  3. Live & Recorded Masterclasses and Support Sessions
  4. Q&A Sessions
  5. Downloadable Documents and Other Resources
  6. A Private Community Forum
  7. Limited 1:1 Coaching Sessions

Group Coaching, Masterclasses and Support Sessions

These sessions will be led by Laura Williams. From time to time they may also be joined by other relevant speakers and/or members of the community. 

The live sessions will take place via video conferencing and where appropriate will be be made available as replays or summary notes. All sessions will be referenced in the weekly newsletter in note format with ample notice given for all sessions.

During each live session, the member will have a chance to engage with Laura Williams in a coaching capacity as well as learn specific skills or information in relation to the SBL role.

The information and guidance shared will be based on Laura’s Williams 15+ years as a School Business Professional including her experience as a dedicated SBL coach and member of the SBL community. 

Some live sessions may be recorded and made available via the Membership portal. Only Masterclasses and other such sessions will be recorded, with all sensitive information sessions available in live format only for purposes of confidentiality. Where the speaker is exclusively Laura Williams, the content will remain until it is deemed surplus to requirements. Sessions involving the members of the community will be held until such time as it is requested they are removed by a participant. By participating in the live sessions, you are giving permission to be recorded, where applicable, and for the content to be used for Membership purposes. You can request videos containing personal information or visuals of you be removed at any time by contacting admin@sblcoachingcommunity.co.uk

Question & Answer Sessions

Each month you will get the chance to ask questions about any aspect of School Business Leadership and, should your question be selected, Laura Williams will give her opinion and advice in either a live or pre-recorded format. Every member will get the opportunity to ask questions. For in-depth questions, questions should be submitted in advance of the session. 

Self-Study

In addition to the group masterclasses and live Q&As there will be additional training resources available for members to consider in their own time. There will be a growing library of resources that will include videos, short courses, worksheets, frameworks, checklists etc. For best results you should work through the materials available in your own time in the areas that interest you. Failure to do so may limit your ability to learn from the tips and guidance shared in the live sessions. The content of all resources and training will be provided in English, translations are not available.

Private Forum

You will have access to a private forum to support you during the Membership. The intention of the forum is to provide community support and a network of individuals who are facing similar challenges. 

Laura will post and offer support in this forum but there is no guarantee that posts will be responded to immediately or that any posts will be actively monitored. 

Please be advised that whilst we hope that you will be able to utilise the forum, we make no guarantees as to the availability of the group and/or the content within the group at any time. Therefore, always ensure that you have back-up copies of any information shared within the group.

It is requested that at all times your behaviour towards others is polite and respectful. Should your behaviour be deemed offensive or inappropriate we reserve the right to remove you from the Membership with immediate effect. 

Each person is responsible for their own behaviour and we will not be held responsible for the behaviour or actions of any other Members.

The rules for the community are available here: https://sblcoachingcommunity.co.uk/community-rules/

The cost of the Membership is set at the time you subscribe. On subscription you will agree to monthly payments via PayPal or Stripe which will be taken on the day that you submit your payment details. 

The Membership is an ongoing monthly subscription and payment will be taken on the same day each month.

We reserve the right to change the content and delivery of the services within the Membership and the associated price point at any time. Should we do this we will provide advance notice so that you can decide whether to consider your subscription. We shall never increase your Membership fees without providing at least 28 days’ notice and without providing you with advance notification.

Should you decide to purchase a Membership subscription then you will enter into a contract of sale with us at the point of sale. 

It is our aim that you will be completely happy with the Membership and will get the support and resources you need to help you progress in your role. However, we appreciate that there may come a time when you wish to leave the Membership. 

You have the right to cancel and obtain a full refund within 30 days from the date of subscription. Refund requests should be made in writing to admin@sblcoachingcommunity.co.uk and a full refund will be provided within 30 working days.

There is no obligation on us to refund any amounts paid where cancellation requests are made following the 30 day cancellation period.

Should you wish to cancel your Membership you must give 7 days’ notice

The 30 day refund period only applies to your first subscription and cannot be used more than once.

Once you cancel your Membership, you will no longer have access to it, including all content and community resources, once your current membership period is completed.

No partial refunds are given should you terminate an annual subscription before your renewal date, however you will retain access to the Membership until the end of your annual payment term.

It is entirely your responsibility to ensure that you cancel your account in good time should you no longer require access to the Membership and do not wish to be billed further.

We reserve all rights to cancel the Membership for any reason without prior notice. In such circumstance a refund will be provided for the remainder of that month or year as applicable. 

Notwithstanding any right or remedy available to us, we may cancel your Membership with immediate effect: 

Should you have any questions about your purchase we will be happy to assist. 

Please email admin@sblcoachingcommunity.co.uk with your query.

It is the intention that the Membership will run continuously and that any training material, live Q&As and live masterclass sessions will be provided as set out above. Should an unforeseen reason arise which cause a session(s) to be postponed they will be re-arranged as soon as possible. 

Throughout the Membership we will be available by email, Facebook, Twitter, and via community communication methods as announced.

If you have a technical query relating to accessing the Membership please email admin@sblcoachingcommunity.co.uk and include “Tech” in the subject line of your email correspondence.

You may see us post on social media outside of our core hours. Not all of these posts are live and some will be pre-scheduled. We are passionate about supporting everyone in the Membership and where we can we may respond to you out of hours but we make no guarantees that this will always be possible.

We make no guarantees or claims as to the success of any member. Each individual is unique and their abilities are unique to them. 

We are not responsible for any action or inaction which you take as a result of the information within the Membership.

We are not responsible for any loss of opportunity or any investments which you make. No content in this Membership should be construed as medical advice, whether mental or physical. If you believe that you require medical attention you should seek assistance from a medical professional immediately. 

We ask that all members in the Membership respect the rights of others in respect of their behaviour and privacy as per the community rules which can be found here: https://sblcoachingcommunity.co.uk/community-rules/  

We will not be responsible for the action of any members including for any disclosures made by any members based on information which has been shared within the Membership. 

www.sblcoachingcommunity.co.uk is owned and operated by L J Business Consultancy Ltd and may contain affiliate links or other forms of monetization.

www.sblcoachingcommunity.co.uk abides by word of mouth marketing standards. We believe in honesty of relationship, opinion and identity. The compensation received may influence the advertising content, topics or posts made in this community. That content, advertising space or post will be clearly identified as paid or sponsored content.

L J Business Consultancy Ltd is never directly compensated to provide opinion on products, services, websites and various other topics. The views and opinions expressed on this website are purely those of the author. If I claim or appear to be expert on a certain topic or product or service area, I will only endorse products or services that I believe, based on my expertise, are worthy of such endorsement. Any product claim, statistic, quote or other representation about a product or service should be verified with the manufacturer or provider.

This site does not contain any content which might present a conflict of interest.

L J Business Consultancy Ltd makes no representations, warranties, or assurances as to the accuracy, currency or completeness of the content contain on this website or any sites linked to or from this site.

To the fullest extent permitted by applicable laws, we limit liability and responsibility for any harm resulting from your use of all or any part of the Membership. We shall not be liable to you for any damages, including lost profits, whether such claim is based on warranty, contract, tort or otherwise (even if we have been advised in advance of the possibility of such damages).

If we are found to be liable to you for any damage or loss which arises out of or is in any way connected with your use of the Membership, our liability shall in no event exceed the total of any fees with respect to the Membership received by us from you, during the 6 months preceding the date on which the claim arose.

Nothing in these Terms shall limit or exclude our liability in respect to fraudulent misrepresentation, death, or personal injury, resulting from our negligence, or any other liability which cannot be limited or excluded by law. 

You agree to indemnify, defend and hold us, our subcontractors and employees, harmless from any claim or demand, including solicitors’ fees, made by a third party due to or arising out of your breach of these terms, or your violation of any law or the rights of a third party.

Your privacy and protection of your personal data is important to us. You are responsible for ensuring that your contact details are accurate and up-to-date, at the time of registration, and on an on-going basis thereafter. 

Your personal data is protected as set out in our privacy policy which can be here: https://sblcoachingcommunity.co.uk/privacy-policy/  

By providing your personal data you agree to the terms of our privacy policy. 

During the course of the Membership you may have access to confidential information, in particular the personal affairs of other members. In accepting these Terms, you agree that you will not use or disclose to any person, organisation or company, and shall use your best endeavours to prevent the publication of, any confidential information relating to any other member.  

You accept that any unauthorised disclosure of personal or confidential information belonging to another may amount to immediate dismissal from the Membership. Should you decide to leave the Membership then you remain bound by the confidentiality and privacy obligations.

Please be aware that some training sessions may be recorded and your name and image/video may be captured. The recordings of the training will be kept and made available to others in the Membership. If you provide or share any information within these sessions about yourself or your business that information will be shared within the group. Should you not wish to be recorded please ensure that if you attend any training your camera is switched off and your name field is changed to “Attendee” with your initials so that support can still be offered but no personal identifiable information will be captured. 

Your log-in details must remain confidential, and you must not disclose this information to a third party, without our express permission in writing. If you know, or suspect, that your log-in details have been obtained by a third party, you agree to change your password immediately, and provide notification of the same as soon as possible admin@sblcoachingcommunity.co.uk

During your time as a Member you will be provided with resources and information in varying forms. At all times the intellectual property rights and copyrights connected with those materials remain with us. You have the right to use the materials as learning tools but you are not permitted to duplicate, republish, reproduce, distribute, translate or provide copies to third parties. We retain and reserve all of our copyrights.

You agree that whilst in Membership, and for a period of 6 months following termination or cancellation of your Membership, you shall not use the confidential information revealed to you for any commercial purpose. In addition, you shall not elicit or entice away any current or potential members by sending “Friend Requests” or otherwise targeting them. You also agree not to become involved in any capacity with any business concern which is in, or tends to be in, direct competition with us. 

Where either party is prevented from or delayed in carrying out its obligations under these Terms, due to circumstances beyond their reasonable control including, but not limited to, acts of God, governmental actions, war or national emergency, riot, civil commotion, fire, explosion, flood, inclement weather, pandemic/epidemic, lock-outs, strikes or other employment disputes, performance of their obligations shall be postponed until these circumstances end.

In the event that we fail to insist upon your strict performance of any obligations under these Terms, or we fail to exercise any rights or remedies to which we are entitled, this will not constitute a waiver of any such rights and / or remedies available to us. 

There may be information within our Site or the Membership which contains typographical errors, inaccuracies or omissions relating to the service delivery, pricing or promotion of the Membership. We reserve the right to correct or amend any errors without prior notice.

These Terms are governed by the laws of England & Wales. The English Courts have exclusive jurisdiction over any matter and proceedings arising out of the Membership.

It is our aim that you are completely satisfied with the Membership. Should you have any feedback please feel free to share it with us as we are always striving to ensure that we provide you with the highest level of service. If you have a complaint about the Membership this should be made to made in writing to Laura Williams at admin@sblcoachingcommunity.co.uk

We intend to rely on the written Terms set out in Terms and Conditions for the services that we provide to you in delivery of the Membership. These written Terms shall constitute the entire agreement between us.

Should there be any conflict between these Terms and any Membership hosting platform or payment gateway, these Terms shall prevail. 

If any provision within these Terms is determined by any court or other competent authority to be unlawful and/or unenforceable, the other provisions will continue in effect. If any unlawful and/or unenforceable provision would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect (unless that would contradict the clear intention of the parties, in which case the entirety of the relevant provision will be deemed to be deleted).

No provision within these Terms shall be enforceable by any third party under the Contracts (Rights of Third Parties) Act 1999 or otherwise.

We may update these Terms and Conditions from time to time for legal or regulatory reasons or to allow the proper operation of your service. Any changes will be notified to you as soon as possible.

Frequently Asked Questions

As far as possible, the live masterclasses will be recorded or summarised in note form. The content will be added to the Membership portal within 7 days following the end of a live session. From time-to-time technology may fail and the recording may be unavailable or of poor visual or sound quality, but we do aim to provide those who can’t attend live sessions with access to a form of replacement content. For the avoidance of doubt, there will be no refunds available for any missed sessions. All other sessions will be available live only. Notes from the session will be added to the weekly newsletter.

Additional support beyond the membership can be offered to each member in the form of 1:1 support or guidance. We are happy to support you as required, please contact us directly, additional charges will apply.

If you are ill for an extended period, please let us know and we will support you wherever we can. 

The Membership is best suited to those who are School Business Leaders struggling with elements of the role, isolation or confidence or those looking to expand their knowledge of the role and are interested in supporting other SBLs.